Warranty Information

  1. Warranty / Returns

Q: Warranty / Returns

King Shock Technology, (King Shocks), reserves the right to change or modify any of the products and their inherent physical and technical specifications without prior notice. King Shocks and affiliates assume no responsibility or liability for any errors or inaccuracies within. Products may not be exactly as displayed; prices and specs are subject to change without notice. Plating, anodizing and other coatings used are warranted to be free from defects at time of sale only. They may degrade over time depending on environmental conditions beyond the control of King Shocks. King Shocks’ products are warranted to be free from manufacturing defects for a period of 90 days from date of purchase. The warranty does not cover; crash damage, abuse, modified and/or use of non- King parts, lack of maintenance or incorrect supplied dimensions and or specifications on custom orders. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.

At King Shocks we have built our business on personal service and a commitment to customer satisfaction. If for any reason you are unhappy with any of our products contact King.

All customer returns must be authorized by King Shocks. A return authorization number (RA#) will be issued which must be included with the returned parts. The RA# provides a tracking number when inquiring about shocks delivered to King for rebuilding and/or repair. Please retain this number for all inquiries pertaining to returned shocks. In the event that your King Shocks need to be returned for whatever reason there will be a 15% restocking fee. Custom orders and/or scratched or otherwise damaged parts cannot be returned to stock.

When shipping shocks to King wrap the item(s) individually with foam or bubble wrap. Pack the item(s) in a sturdy box filled with popcorn-type or bubble wrap packing material. Include a packing slip with the following information:

  • Customer Name, Phone Number and return Shipping Address.
  • Product being returned, detailed description of services required and RA number.